TapCard Travel FAQ

1. What is a TapCard Luggage Tag?

A TapCard luggage tag is a smart tag that uses NFC and QR technology to help recover lost luggage. When scanned, it displays your custom contact information or instructions, helping your belongings find their way back to you. You can update your info and manage your tags anytime through your TapCard dashboard.

2. How to Get Started with Your TapCard Luggage Tag

Receive your TapCard luggage tag in the mail. Your tag number is under the QR code on your tag, and your activation key is on the included mailer.
Visit tapcard.travel and use your activation key to create your account and link your tag (or add it to your existing account!)
Follow the instructions in the GUIDE HERE to get set up in minutes!

3. Password Management

Forgot Your Password?

Visit tapcard.travel/forgot_password.
Enter the recovery email address you set during setup.
Check your email for a new temporary password to log in.

Changing Your Password

Log in at tapcard.travel.
Go to "Change Password" in your dashboard and update it to something new.

4. Troubleshooting FAQs

Why can’t I activate my TapCard tag? Make sure you're using the correct activation key and that it hasn't already been used. Each key can only be used once.

What if my tag doesn't scan? Ensure your phone's NFC reader is turned on, or scan the QR code instead. If issues persist, try a different device or contact support.

Can I update my contact info or recovery instructions later? Yes! You can update your contact information, tracking link, and custom messages anytime through your dashboard.

What happens if my luggage goes missing? Mark your tag as "Missing" from your dashboard. When someone scans it, they will see your custom recovery message and your contact info (if provided).

What if I lose my tag or it gets damaged? You can deactivate the tag from your dashboard to prevent misuse. Then simply purchase a new tag and activate it to your account.

5. Contact Us for Support

Email: support@tapcardnetwork.com